Effective Date: September 9, 2026

CABINETS COUNTERTOPS & MORE LLC (“CABINETS COUNTERTOPS & MORE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, communicate with us, or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • First and last name
  • Business or company name
  • Email address
  • Telephone number
  • Project details and messages you submit
  • Information related to quotes, appointments, projects, products, or services
  • Communication preferences, including SMS consent preferences
  • Any other information you choose to provide to us

We may also automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser and device information
  • Pages visited
  • Referring website
  • Approximate geographic location
  • Website interactions
  • Cookie and analytics information

2. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and requests
  • Provide information about our cabinets, countertops, products, and services
  • Prepare and follow up on estimates and quotes
  • Schedule and manage appointments
  • Communicate regarding projects and services
  • Provide customer support
  • Send marketing communications when you have provided the appropriate consent
  • Improve our website, advertising, products, and services
  • Measure website traffic and advertising performance
  • Maintain business records
  • Detect and prevent fraud, abuse, or security incidents
  • Comply with applicable legal obligations

3. SMS and Text Messaging Privacy

If you provide your mobile number and separately opt in to receive text messages, we may send you the types of messages for which you provided consent.

Marketing text messages may include special offers, discounts, promotions, and service updates.

Non-marketing text messages may include responses to inquiries, quote follow-ups, appointment communications, project updates, and other service-related communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

SMS consent is voluntary and is not a condition of purchasing our products or services.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

We may provide information to service providers that perform services on our behalf, such as customer communication, CRM, website hosting, and technical support. Mobile opt-in information and SMS consent will not be transferred to third parties for their own marketing or promotional use.

Text messaging originator opt-in data and consent are excluded from any other data-sharing practices and will not be provided to third parties for marketing or promotional purposes.

This structure directly addresses the mobile-data issue that commonly causes A2P rejection. Twilio specifically requires the privacy policy to make clear that mobile numbers and messaging consent are not shared for third-party marketing.

4. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, and similar technologies to operate the website, understand how visitors use it, improve performance, and measure advertising effectiveness.

We may use services such as:

  • Google Analytics
  • Google Ads
  • Meta advertising and measurement technologies
  • HighLevel and related CRM and communication technologies

These services may collect information such as device identifiers, IP addresses, browser information, website activity, and advertising interactions according to their respective privacy practices.

We do not provide SMS opt-in consent data to advertising platforms for their own marketing or promotional purposes.

You may control or disable certain cookies through your browser settings and, where available, through applicable advertising preference tools.

5. Service Providers

We may use service providers to help us operate our business and website, including providers of:

  • Website hosting and maintenance
  • CRM and customer communication systems
  • SMS and email delivery
  • Analytics
  • Advertising measurement
  • IT and security services

These providers may process information only as necessary to provide services to us or as otherwise permitted by law.

We do not sell SMS consent or transfer SMS opt-in consent to third parties for their own marketing purposes.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Choices and Privacy Requests

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also unsubscribe from marketing emails using the unsubscribe instructions contained in those messages.

For SMS messages, reply STOP to opt out.

To submit a privacy-related request, contact us using the information provided below.

9. Third-Party Websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

The updated version will be posted on this website with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

CABINETS COUNTERTOPS & MORE LLC
15828 Industrial Pkwy
Cleveland, Ohio 44135
United States

Phone: +1 (216) 282-0999
Email: sales@cabinets-countertops.com